Refund Policy
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it — unworn or unused, with tags, in its original packaging, and accompanied by a receipt or proof of purchase.
To start a return, contact us at Info@shopunderglamz.com. Once your return is approved, you will receive instructions on how to send your item back.
All approved returns must be sent to the following address:
91 Wade Street,
Bridgeport, CT,
06604
Items returned without first requesting authorization will not be accepted.
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Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue promptly.
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Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you have questions about a specific item, please contact us at Info@shopunderglamz.com.
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Exchanges
To exchange an item, please return the original product following the return process and place a new order once your return is approved.
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Refunds
After we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at Info@shopunderglamz.com.